1. WHERE CAN I BUY TICKETS TO WATCH MATCHES WHICH VALENCIA BASKET DISPUTE IN THE FONTETA?

2. HOW DO I PICK THE TICKETS UP?

3. IS THERE ANY RESTRICTION TO ENTER OR EXIT THE STADIUM?

4. I AM NOT SURE IF THE PURCHASE HAS BEEN MADE CORRECTLY, THE WEB HAS BEEN HANGED ONCE CONFIRMED PURCHASE

5. I HAVE NOT RECEIVED A MAIL CONFIRMATING THE PURCHASE

6. IS IT POSSIBLE TO REFUND THE PURCHASE?

7. I HAVE LOST THE TICKETS, WHAT CAN I DO?

8. I'M NOT ABLE TO SEE AVAILABLE TICKETS...

9. WITH WHAT AGE DO CHILDREN PAY FOR?

10. HOW CAN I ARRIVE TO THE CLUB OFFICES?




1. WHERE CAN I BUY TICKETS TO WATCH MATCHES WHICH VALENCIA BASKET DISPUTE IN THE FONTETA?

- On the official website www.valenciabasket.com

- At the official office located at La Fonteta 9: 30-14 and 4-20 pm

- At the box office the same day of the match from one hour before the start.

It is very important not to acquire tickets in unofficial channels, since the Club is not responsible for the incidents that may arise from tickets acquired in unofficial channels (resale, forgery ...).

 

2. HOW DO I PICK THE TICKETS UP?

Tickets purchased on the Valencia Basket website must be printed or saved on a mobile phone to access the La Fonteta pavilion. It is necessary that the barcode is reproduced with the highest quality for later reading.


In summary, tickets purchased on the web have two options:

· Printing of tickets (print at home)

· Download in mobile device (maximum quality)

It is important to checked the details of the purchase before finalizing it because no changes or refunds are allowed.


3. IS THERE ANY RESTRICTION TO ENTER OR EXIT THE STADIUM?

The gates of La Fonteta are opened, as a rule, one hour before the start of the matches.


During the match you will not be able to leave the stadium and then re-enter. During the break between the second and third quarter gates will be enabled to go outside.


4. I AM NOT SURE IF THE PURCHASE HAS BEEN MADE CORRECTLY, THE WEB HAS BEEN HANGED ONCE CONFIRMED PURCHASE

If you have any doubt in the purchase of tickets you must access your Personal Zone through this link https://valenciabasket.koobin.com/index.php?action=PU_zona_personal


Introducing your email and password.

Within your Zone you will have the ticket history that you have acquired from Valencia Basket. This is where you must check the tickets purchased.

In the case of having made the payment and not observing your tickets in the Personal Zone, please contact the Valencia Basket Offices (963957084)


5. I HAVE NOT RECEIVED A MAIL CONFIRMATING THE PURCHASE

To verify if the purchase has been made correctly you can go to the section of the website https://valenciabasket.koobin.com/index.php?action=PU_zona_personal and enter the username and password to later access the Personal Zone.


6. IS IT POSSIBLE TO REFUND THE PURCHASE?

No, it is not possible.


7. I HAVE LOST THE TICKETS, WHAT CAN I DO?

The club can not cancel tickets or issue duplicates. Try to access your Personal Zone and reprint your tickets.


8. I'M NOT ABLE TO SEE AVAILABLE TICKETS...

Due to the great sale of season tickets, only the sector - 218 will appear as available.


In any case, be patient if you do not see places that you like because, thanks to the "Libera tu asiento" program, the subscribers of Valencia Basket have the possibility of realising their seat leaving different levels of tickets for free sale.


It is important to update the web, in order to find tickets you are interested in.


9. WITH WHAT AGE DO CHILDREN PAY FOR?

After the age of 4, children will need a ticket as an adult.



10. HOW CAN I ARRIVE TO THE CLUB OFFICES?

How to get there by bus:

L13: The Fonteta de Sant Lluis - Baró de Càrcer

L7: Mislata - La Fonteta de Sant Lluis

L18: Malilla - Universitats

L6: Torrefiel - Malilla