FAQ Measures Reduction of Capacity

31/12/2021

Why are the same measurements not taken in the female?


Attendance in women's games has been less than the allowed capacity throughout the season. In the event that a specific match is exceeded, the Club will take measures to guarantee capacity.


What steps would be taken?


The Club would reduce the presence of sponsors, institutions, groups, etc. At the same time, it would reinforce the control at the entrance of the pavilion, to be prepared to react if there is danger of exceeding the allowed number.


I have frozen my global season ticket. Can I access the women's games?

If you have frozen your global ticket for the month of January, you won’t be able to access any of the games, male or female, as a subscriber. The only way to do it will be to buy tickets or with the female season ticket.


I was late to freeze my season-ticket. Is it no longer possible?


On January 3, the first game is played at home, so from that moment on it would not be possible. If there were any option to extend the term, it would be communicated to all season ticket holders.


If despite the frozen season tickets and the reduction of groups, the allowed capacity in men's matches continues to be exceeded, what measures would be taken?


Attendance at men's games this season indicates that it is a difficult situation to be without the sale of tickets. Even so, if that happens, the Club will notify it and will be prepared to take the necessary measures to guarantee capacity.


I had bought my ticket for a game next week. What I do?


All fans who had purchased their ticket for a match next week will be told how to proceed directly.


Will I not be able to buy tickets for the next gamesif I am not a subscriber?


You can buy them for women's games. In the case of men's matches, the sale is canceled with the new capacity restriction of 50%.


Until when are these new measures in force?


At least until next January 29.


How long can season-ticket be frozen?


At the moment the option to freeze your global subscription is only available for the month of January.


What sanitary measures must be observed in the pavilion? Should I present a Covid Passport?


You cannot eat or drink in the pavilion. The mask is mandatory at all times and the Covid passport is NOT necessary for access at the moment. The Club will also reinforce the cleaning and disinfection service.


If I freeze the season ticket, do I lose my season ticket holder status?


No, if you freeze the season ticket it only affects this new period that opens of restrictions, nothing more. Your season ticket holder status will remain in force, and will be activated again when the capacity allows all subscribers to enter, and of course, for the next season.


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